CUSTOMER SERVICE ASSOCIATES GUIDING PRINCIPLES
CSA SERVICE SOLUTIONS OBJECTIVES:
- Customer Success
- Service Excellence
- Associates Prosperity
Did you know the CSA in CSA Service Solutions stands for Customer Service Associates? We named our company for customer service because we know it’s essential in doing great business.
We attract highly capable, innovative people and trust and support them in their efforts to contribute to the success of our company and our customers.
We work with our associates to create a safe, supportive and respectful environment for delivering outstanding customer services.
Each CSA Associate is accountable for the quality, value and timeliness of the services they provide. This is equally true for both internal and external customers.
For CSA to provide cost effective customer solutions, associates at all levels of the organization need to continue to look for new and better ways to work and share best practices with others.
We achieve our common objectives through teamwork. We encourage and support our associates in contributing to the success of others, whether it’s a customer, coworker or other associate.
All CSA people possess a servant spirit, the sincere desire to contribute to the success of others. This is the fundamental characteristic that we seek in candidates wishing to join our company, the passion to succeed by serving others.