BEST IN CLASS SERVICES FOR LAB EQUIPMENT AND INSTRUMENTATION

HELPING LABORATORIES RUN EFFICIENTLY AND EFFECTIVELY

If your lab spends more time waiting on equipment than running it, CSA can get you back on track with a total service solution that costs 20% less than the manufacturer. We offer full service support for a wide range of scientific equipment and instrumentation from most major manufacturers.  Our turn-key services are vendor-agnostic, which keeps the focus on your unique needs rather than an up-sale. All services are fully warrantied and inclusive of all labor, OEM parts, standards and test equipment in most major US markets.

All services are internally developed and procedurally controlled.  Our procedures, protocols and service documentation are benchmarked against the manufacturer and industry standards, but can also be modified to meet your specific requirements.  We’re always happy to follow your site procedures as well.

Every industry, company and laboratory is unique and we understand that there’s no such thing as a one-size-fits-all solution for equipment services.  That’s why CSA offers personalized scheduling, dedicated email and phone contact nodes, technology to manage every step of each service and a customer portal for retrieving your service data.  That means more uptime, more consistent results and a more productive lab.

CSA offers support services throughout an assets full lifecycle including:

  • Preventative maintenance
  • Calibration
  • Repairs
  • Qualification (IQ/OQ/PQ)
  • Installation
  • Decommissioning
  • Relocation Services

SERVICE DELIVERY MODEL

Instrumentation support plans that ensure reliability and rapid response while incorporating the quality measures necessary for GxP compliance.  Our Life Science Full Coverage Assurance package includes:

  • Personalized field service
  • Dedicated point of contact and service email node
  • All labor, parts and standards for unlimited repair service visits
  • Technical phone support 
  • 24-72 hour response based on geography
  • Annual preventative maintenance service (additional PMs available)
  • Annual IQ/OQ (sometimes called OQ/PV) service
  • Comprehensive documentation package
  • Loaner instruments available in some markets

Ensure your instrumentation receives the regular service it requires and the rapid response you need when it fails to perform.  Our Full Coverage Assurance package includes:

  • Personalized field service
  • Dedicated point of contact and email service node
  • All labor, parts and standards for unlimited repair service visits
  • Technical phone support
  • 48 hour response in most major markets
  • Annual preventative maintenance service (additional PMs available)

Not all equipment requires an annual service contract.  For those that want to manage the cost of equipment services and obtain support on a case-by-case basis, we offer simple fixed fee services.  These services consist of: 

  • Personalized field service for PMs, Calibrations and Qualifications (OQ)
  • Dedicated point of contact and email service node
  • All labor, parts and standards for service
  • Annual service visit (additional visits optional)
  • Eliminates repair service costs for equipment that rarely failures

SERVICE DELIVERY MODEL

Instrumentation support plans that ensure reliability and rapid response while incorporating the quality measures necessary for GxP compliance.  Our Life Science Full Coverage Assurance package includes:

  • Personalized field service
  • Dedicated point of contact and service email node
  • All labor, parts and standards for unlimited repair service visits
  • Technical phone support 
  • 24-72 hour response based on geography
  • Annual preventative maintenance service (additional PMs available)
  • Annual IQ/OQ (sometimes called OQ/PV) service
  • Comprehensive documentation package
  • Loaner instruments available in some markets

Ensure your instrumentation receives the regular service it requires and the rapid response you need when it fails to perform.  Our Full Coverage Assurance package includes:

  • Personalized field service
  • Dedicated point of contact and email service node
  • All labor, parts and standards for unlimited repair service visits
  • Technical phone support
  • 48 hour response in most major markets
  • Annual preventative maintenance service (additional PMs available)

Not all equipment requires an annual service contract.  For those that want to manage the cost of equipment services and obtain support on a case-by-case basis, we offer simple fixed fee services.  These services consist of: 

  • Personalized field service for PMs, Calibrations and Qualifications (OQ)
  • Dedicated point of contact and email service node
  • All labor, parts and standards for service
  • Annual service visit (additional visits optional)
  • Eliminates repair service costs for equipment that rarely failures

QUICK CONTACT

Questions? Get in touch with us today to learn how we can help!