INVENTORY LEVELS, RETURNS AND DELIVERY TRACKING

CSA’s Logistics Management Solutions apply best practices to ensure stock levels and movement of inventory keeps pace with service activities and direct spare part sales. We help ensure customer satisfaction and staff productivity through a higher percentage of first-time fixes and faster fulfillment of on-line parts sales. Our systems accurately monitor inventory levels and track parts delivery and returns.

Our Logistics Management Solutions are divided into three functional categories. These are supply chain, inventory management and reverse supply chain. Our solution supports all warehousing strategies; centralized, regional, repair depot stock, customer-site inventories and field technicians’ mobile inventories.

SERVICE PARTS SUPPLY CHAIN

Our end-to-end solution helps ensure careful tracking of parts in the warehouse and in trunk stock to ensure we know where parts are at all times. Our service management system provides visibility into trunk stock during the scheduling process and ensures that the right engineer with the right parts is dispatched in the first place, thereby increasing first-time fix rates. In addition, trigger-based parts auto-replenishment features minimize overstocking while simultaneously preventing stock “run outs,” ensuring optimal inventory levels that service engineers can rely on for their parts requisitions.

REVERSE SUPPLY CHAIN

Returns represent one of the most logistically challenging processes in the service chain. For organizations in industries with large volumes and complex service networks, the challenge is even more daunting. How do you optimize the process when multiple repair centers, depots and suppliers are all involved? Our solution utilizes complex routing rules to automatically speed and track returns through multiple depots and locations.

INVENTORY MANAGEMENT

Managing inventory is a constant balancing act. Carry too little inventory and you risk losing revenue opportunities and disappointing customers who can’t get the part or product they need. Carry too much inventory and your company is hit with costly write-downs. Our solution helps you maintain optimal inventory levels. Our inventory management capabilities enables users to manage the inventory locations, inventory updates and stock history for all types of locations from warehouses, depot repair facilities, trunk stock or any other virtual inventory locations. Real-time inventory updates ensures that your inventory is up-to-date, accurate and audited thereby minimizing inventory leakage and write-downs.

 

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