WE ARE CUSTOMER CENTRIC FOCUSED
It’s all about our customers and we put them in the center of everything that we do. Our Customer Centric Service Delivery Model is built with the latest technology and serves as the foundation for the efficient and consistent delivery of quality service. This technology consists of advanced systems for managing service operations, spare parts logistics, training and total quality management. Over the years we’ve gained a wealth of experience that we’ve used to continually refine our service delivery strategy and this refinement and improvement never stops.
Having the right systems in place is important, but it’s our associates who deliver our services that are vital to our success. Excellent service requires excellent people. Our philosophy is simple…hire the best people, equip them with what they need to succeed and instill in them a core ideology based on trust, respect, contribution and achievement. Our advanced systems combined with our professional customer focused workforce and our service based culture is what sets CSA apart from our competition.